ek9996 Privacy Policy

1 Introduction and Scope

ek9996 (hereinafter referred to as "we", "our", or "the platform") is a trusted online betting and gaming platform in Bangladesh. We give the highest importance to the privacy of our users and are committed to protecting their personal information.

This Privacy Policy applies to the website https://ek9996.cam and all related services. It takes effect whenever you register on our platform, participate in any game, contact us, or use our services in any other way.

You are requested to read this policy carefully. If you have any questions, please contact our support team.

2 Types of Information Collected

We collect various types of information. The details are described below:

Personally Identifiable Information

• Full name (for identity verification)
• Date of birth (for age verification — users aged 21 and above only)
• Email address
• National ID card or passport number (where applicable)
• Residential address

Financial Information

• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

Technical Information

• IP Address
• Device type and operating system
• Browser type and version
• Login time and logout time
• Page visit history

Gaming Activity Information

• Betting history and results
• Duration of game sessions
• Bonus and promotion usage details
• Account balance change history

3 How Information Is Collected

ek9996 collects your information in the following ways:

Through Direct Submission

When you create an account, make a payment, or contact our support team, you directly provide information to us.

Automatically

When you use our platform, we automatically collect information about your device and browsing activity. This includes cookies, log files, and similar technologies.

From Third Parties

For identity verification and fraud prevention purposes, we may sometimes verify information from trusted third parties.

4 Purpose of Using Information

ek9996 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Running gaming, betting, deposit, and withdrawal services without interruption.
• Age Verification: Ensuring that only users aged 21 and above can use the platform.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, manipulation, and suspicious activity.
• Customer Service: Resolving your questions, complaints, and support requests.
• Communication: Sending important updates, policy changes, and promotional information (based on your consent).
• Legal Compliance: Complying with applicable laws and regulations.
• Responsible Gaming: Monitoring your gaming behavior and providing assistance when needed.
• Service Improvement: Analyzing user experience and improving the quality of the platform.

5 Information Storage and Security

ek9996 uses industry-standard technology and processes to protect your personal information.

Encryption and Security Technology

Our platform uses SSL encryption technology. This means that all information exchanged between your browser and our servers is encrypted and cannot be read by third parties.

Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations.

Access Control

Only staff members who need your information to perform their duties will have access to it. All staff are bound by strict confidentiality agreements.

Response to Security Breaches

If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps.

6 Sharing Information with Third Parties

ek9996 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game providers — only the information necessary to deliver the service.

Legal Requirements

Information may need to be disclosed to comply with court orders, lawful requests from investigative authorities, or other legal obligations.

Fraud Prevention

Relevant information may be shared with the concerned authorities to ensure system security and prevent fraud, money laundering, or other illegal activity.

Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify you in advance.

7 Cookies and Tracking

The ek9996 website uses cookies and similar tracking technologies.

What Are Cookies?

Cookies are small text files stored on your device. They help remember your logged-in status, save your language preferences, and ensure a personalized experience for you.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the platform — maintaining login sessions, security verification.
• Functional Cookies: Remembering your preferences — language settings, game preferences.
• Analytics Cookies: Analyzing platform usage to help improve the quality of the service.

Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may affect how the platform functions.

8 Your Rights

As an ek9996 user, you have the following rights regarding your own information:

• Right to Access: You have the right to request details of what information we hold about you.
• Right to Correction: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted (after legal obligations have been fulfilled).
• Right to Restrict Processing: In certain cases, you have the right to request that the use of your information be limited.
• Right to Opt Out of Marketing: You can request to stop receiving promotional emails or messages at any time.
• Right to Data Portability: You can request to receive your personal information in a structured and commonly used format.

To exercise any of the above rights, please contact us via our 24/7 live chat or email. We will respond to your request as quickly as possible.

9 Protection of Minors

ek9996 is strictly an adults-only platform. Only users aged 21 or above may use our services.

We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor is using our platform, we will immediately close their account and delete any information collected about them.

If you believe a minor is using our platform, please inform us immediately.

10 Policy Changes

ek9996 reserves the right to amend or update this privacy policy as needed. If there are any significant changes to the policy, we will notify you in the following ways:

• Displaying a notice on the platform.
• Sending an update to your registered email.
• Changing the "Last Updated" date at the top of this page.

Continuing to use the platform after any changes means you have accepted the updated policy. You are therefore encouraged to review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our dedicated team is ready to assist you in English 7 days a week, 24 hours a day.

We always respect your privacy and are committed to providing fast and satisfactory resolution to your requests.